Media Technologies
Improving people’s lives and business outcomes with smart technology solutions
About Us
Piitch Media Technologies was founded in 2022. We are a fun and passionate team of professionals working towards a common goal – placing empathy at the core of our technology solutions. Having worked across various industries, we witnessed businesses struggling over challenges with deep-seated issues that were not properly assessed. This has costed businesses valuable time and resources that hurt bottom line and brand loyalty. Many attempts to improve were made by businesses but not successful. From these experiences, we realised that the capabilities of technologies have not been fully explored.
​
In today’s fast-changing environment, technologies have encroached into every facet of our lives, with the potential to be so much more than simply a tool to lower business costs, provide efficiency, convenience, stay connected, etc. Technologies if used right, can enrich and transform lives. To illustrate some issues in a business context, ever experienced impolite conversations between employees and customers? Faced difficult employees demanding unsustainable wage increases? No improvements to poor customer engagement despite investing in costly systems and services? We can help businesses with our personalised technology solutions. We create added value for businesses by incorporating a human element to our technology solutions that removes negative human emotions for great customer experience. This is made possible through our interactive artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), Natural Language Understanding (NLU), and other technology solutions.
Our Mission
At Piitch Media Technologies, we want to empower businesses to deliver reliable and thoughtful customer service using personalised technologies. We understand that both customers and businesses can be frustrated with inconsistent customer service as humans are unpredictable. To bridge that gap, we intend to not only provide businesses with consistent and efficient technologies, but also one that recognises, understands and responds appropriately to human emotions, forming a personal connection with every customer to enhance customer engagement.
​
We create a fair, open and inclusive work environment that empowers our employees and encourages innovation to flourish, creating value to businesses. We support our employees’ need for meaningful work by providing a clear direction to have happy, inspired employees spreading that optimism to businesses.
​
We believe it is important to establish healthy relationships and returns for our investors and other stakeholders to reach the company’s vision. We are committed to driving long-term sustainable growth by adapting our business strategies to the constantly changing macro-environment, whilst making a positive impact on the communities we live and work in.
Our Vision
Our vision is to create a more compassionate world with technologies that provide a human touch. In the uncertain times we now live in, we want to be a positive force for change – for everyone regardless of race, gender, religion, social status to be treated with the same level of personalised service to lead empowered and meaningful lives. To do this, we will shape the future of work with human-infused technologies and be the catalyst in transforming businesses to a digital workforce. Using smart technology solutions, we believe we can shape customer experience into one that is as human and as authentic as possible.
Our Core Values
Professionalism and Respect
We conduct ourselves with a disciplined and positive attitude at all times. We treat everyone as equals, treating others the way we want to be treated.
Integrity and Accountability
We act with honesty, trust and transparency. We have strong work ethics and take responsibility for our actions, both good and bad.
Innovation and Openness
We encourage creative ideas, constructive discourse and thoughtful feedback from all stakeholders. We maintain a diverse and inclusive workforce where differences can be openly communicated and heard.
Teamwork and Collaboration
We value unity by working together, cooperating to get things done timely and achieving more as a team to bring the company to greater heights. We believe in true meritocracy without biasness and favouritism to bring out the best in our people.
Customer focus and Commitment
We are committed to satisfying our customers’ needs and providing innovative solutions for customers to have a competitive edge. We value and recognise passionate, focused and diligent employees who are doing what is best for our customers and the company.
Humility and Compassion
We are willing to see ourselves accurately and allow employees the freedom to fail – mistakes from creative ideas and not inconsistent execution. We are authentic and genuinely care for all of our stakeholders.